Our cancellation policy offers a full refund up to 7 days before arrival.

Any cancellations after that receive 50% of the booking plus cleaning fee, less the first night.

No full refund or deferred dates for any reason will be offered during the 7 day non-cancellation window.

If your reservation details change, please get in touch prior to the non-cancellation window and we will adjust accordingly. Once within 5 days of your arrival we are unable to make any date changes to your reservation.

By booking with us you agree to the following property rules:

• No pets allowed in any of our properties.

• Strictly no smoking indoors. If you smoke outdoors, please do so responsibly and remove butts from the property on departure.

• No more than the number of guests booked. Additional charges will apply if you exceed the number booked.

• All our properties are in residential areas and have a noise curfew from 10pm to 9am.

• Events are not allowed without prior arrangement. This includes birthday parties, hens/stag doos and wedding celebrations. In some cases we can be flexible on events, depending on the nature of the occasion and provided guest numbers do not exceed the number booked.

• Rubbish - an allowance has been made for 1x full blue rubbish bag. Additional rubbish must be taken with you or dropped at a local refuse disposal station (details in house info folder).

• Recycling - an allowance for 1x full recycling bin has been made per stay. Additional recycling must be taken with you or an additional charge of $25 per box will be applied for disposal.

• For any personal belonging/s that are left at the property, there is a $30 (regardless of size) minimum return fee + courier bag/packaging. This is to cover staff travel and time to the post office + administering the return charge.